Skip to main content

Frequently Asked Questions

Can you quote over the phone?

The short answer is no. All plumbing jobs are unique, and your requirements are specific to your situation. Without assessing the exact tasks needed, it can be extremely difficult to provide an accurate price. While we can offer a rough estimate, this amount may change depending on complications or unforeseen factors that may arise once the job has started.

Can I remove the tempering valve or increase the heat of my hot water?

No, the tempering valve on your hot water system cannot be removed or adjusted to produce hotter water. These devices are installed to meet legal safety requirements and to prevent the risk of burns. The valves are preset to 50 degrees Celsius, a temperature that should be verified by the installer. At this temperature, it takes about 5 minutes to sustain third-degree burns, while raising the temperature to 55 degrees significantly reduces that timeframe to just 10 seconds.

Is a dripping tap really worth fixing?

Absolutely. Leaky taps can waste thousands of liters each year. Leaking taps can be caused by worn seats, worn washers or worn O-rings. If a drip is caused by a worn-out brass seat, the problem can worsen over time, potentially requiring the entire tap set to be replaced instead of just the washers, leading to higher costs. We recommend servicing taps every 1-2 years to extend the life of your tapware and to prevent you from paying for water you aren't using.

Will drain cleaning chemicals clear my blocked drain?

There are numerous reasons a drain may become blocked, each requiring different unblocking solutions. We do not recommend using chemical drain cleaners, as they often fail to resolve the issue and can pose risks to plumbers who are unaware of what chemicals have been used. Additionally, these substances may potentially damage your pipework if used incorrectly. If it becomes necessary to use a specific chemical, it could react adversely with any chemicals already present in the drain. The most effective solution for addressing a blockage is to contact a licensed plumber who can diagnose the cause of the problem and resolve it safely, without harming anyone or your pipework.

Do I really need a plumber?

Most plumbing work must legally be performed by a licensed plumber; however, there are some instances where you can undertake it yourself. You can find the plumbing tasks permitted for DIY work by the QBCC in the link below. If you're not confident in handling these tasks, we're more than happy to assist you. Any plumbing work not listed requires a licensed plumber by law. 

https://www.qbcc.qld.gov.au/news/unregulated-plumbing-guide

How much do you charge?

Prices depend on the specific job required. For a personalized quote, please reach out to us, and we'll be happy to assist you.